AHPRA Compliance

One Medical Australia is committed to maintaining the highest standards of healthcare delivery in accordance with the Australian Health Practitioner Regulation Agency (AHPRA) regulations and guidelines.

Our Commitment to Compliance

We ensure that all healthcare professionals on our platform are registered with AHPRA and maintain current registration in their respective professions. We verify the credentials of all practitioners before they can provide services through our platform.

Our telehealth services are designed to comply with all relevant healthcare regulations, including those specific to telehealth practice in Australia.

Practitioner Registration

All medical practitioners, nurses, and allied health professionals providing services through One Medical Australia:

• Hold current AHPRA registration in their respective professions
• Have their registration verified regularly
• Maintain appropriate professional indemnity insurance
• Comply with continuing professional development requirements
• Adhere to the code of conduct for their profession

Telehealth Standards

Our telehealth services adhere to the following standards:

• Secure and private video consultations
• Appropriate clinical documentation
• Informed consent processes
• Clear communication about the limitations of telehealth
• Referral pathways for in-person care when necessary
• Secure handling of patient information

Advertising Compliance

Our advertising and marketing materials comply with AHPRA's Guidelines for Advertising Regulated Health Services. We ensure that all information provided about our services is:

• Accurate and verifiable
• Not misleading or deceptive
• Does not create unreasonable expectations
• Does not contain testimonials about clinical aspects of care
• Does not offer inducements or gifts
• Does not unfairly disparage other healthcare providers

Privacy and Confidentiality

We maintain strict privacy and confidentiality standards in accordance with the Australian Privacy Principles and relevant health records legislation. Our platform incorporates:

• Secure data storage and transmission
• End-to-end encryption for telehealth consultations
• Strict access controls for patient information
• Regular security audits and updates
• Staff training on privacy and confidentiality

Quality Assurance

Our quality assurance program includes:

• Regular review of clinical practices
• Monitoring of patient outcomes
• Collection and analysis of patient feedback
• Incident reporting and management
• Continuous improvement processes

Verification of Practitioners

Patients can verify the registration status of any healthcare practitioner on our platform by:

1. Viewing the practitioner's profile, which includes their AHPRA registration number
2. Checking the practitioner's registration on the AHPRA Register of Practitioners
3. Contacting our customer support team for verification assistance

Reporting Concerns

If you have concerns about the conduct or performance of a healthcare practitioner on our platform, please:

1. Contact our customer support team to report your concerns
2. Request information about our complaints process
3. Consider reporting serious concerns directly to AHPRA

Contact Us

If you have any questions about our compliance with AHPRA regulations or other healthcare standards, please contact us at:

Last updated: June 1, 2023